1. General Information

These Terms and Conditions govern your use of the NIORA website and your purchase of any products from us. By accessing this website or placing an order, you agree to be bound by these terms. If you do not agree to these terms, please do not use our services.

2. Custom Jewelry & Orders

All custom jewelry requests are subject to approval by our expert craftsmen. Due to the bespoke nature of custom pieces, the following applies:

• Custom orders require a non-refundable deposit before production begins.

• Production times may vary based on design complexity and material availability.

• Once production has commenced, custom orders cannot be cancelled, returned, or exchanged.

3. Pricing and Payments

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time. All payments must be received in full prior to shipping. We accept major credit cards and other secure payment methods as indicated at checkout.

4. Shipping and Delivery

We ship worldwide using secure, insured couriers. Delivery dates are estimates and not guaranteed. NIORA is not responsible for delays caused by customs clearance or unforeseen carrier issues. For more details, please review our Shipping & Delivery policy.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. Fine jewelry (non-custom) may be returned or exchanged within our standard return window, provided the item is unworn, in its original condition, and accompanied by all original documentation. Custom and engraved items are final sale. Please refer to our Return & Exchange policy for complete instructions.

6. Intellectual Property

All content on this website, including but not limited to designs, text, graphics, logos, images, and software, is the property of NIORA and is protected by international copyright laws. Unauthorized reproduction or distribution is strictly prohibited.

7. Contact Us

If you have any questions about these Terms and Conditions, please reach out to our concierge team at support@niora.com or visit our Contact Us page.